Frequently Asked Questions

Our Services

Customer Reschedules

Customer Reschedules

Customers will be charged a fee of $39.99 for same day reschedules. ALL reschedules must be made 24 hours prior to your booking. Reschedules, and cancellations must be done via website under your account profile.

Cancel your subscription anytime before 3 months, cancellation fees will apply as follows:

Cancel your subscription anytime before 3 months, cancellation fees will apply as follows:

● Basic Package = $89 cancellation fee
● Pro/ Premium Package = $129 cancellation fee

Any remaining prepaid booking time will go on the customer's account as credits.(We are unable to refund booking after a billing date has taken place).

Chef Requests

Chef Requests

Same chef requests are reserved for subscription customers only. We will do our very best to match you with a chef of your choice, based on availability.

Subscription Cancellation

Subscription Cancellation

All completed subscriptions after 3 months will be on auto renewal. If a customer wishes to cancel after 3 months, the customer must email a cancellation request 10 day prior to their billing date, free of charge.

All paid bookings after the billing date will go on the customer's account as credits.(We are unable to refund booking after a billing date has taken place)

To cancel a subscription please contact customercare@pocketchefs.com

Chef Poaching

Chef Poaching

Customers are given a polite warning to not reach out to any chefs unless.

● You have service set up through Pocket Chefs to discuss your upcoming booking.
● You forgot to tip your chef and want to ask them how you can.
● You loved the food and what to tell them. Compliments are always welcomed!

Do you provide me with a Grocery Shopping List or Menus?

Do you provide me with a Grocery Shopping List or Menus?

With our Standard package customers provide their own shopping list and menus, customers will discuss their menu in a free 15 min consultation with the chef.

With our Pro package chefs will provide customers with weekly customized menus and shopping lists. It also includes one 1 hour consultation.

1 hour consultations can be purchased separately at $79

Customer Refunds

Customer Refunds

Gift cards and packages are the final sale. All gift cards and packages can be used as a credit that’s transferable.

Late grace period.

Late grace period.

Customers are granted a 10-minutes late grace period. After 10 minutes, your booking will start, and your booking time will be adjusted by your chef. If the original booking session time, no longer works with your schedule, you will be charged for the time your chef was waiting and for one hour at $39.99 for the cancellation.

Travel Fees

Travel Fees

Travel fees may apply to customers outside of our service area. The travel fee is $39.99 for each booking.

Customers are responsible for providing their own groceries

Customers are responsible for providing their own groceries

Customers are responsible for purchasing and shopping for their own groceries. A Pocket Chef can assist you with your grocery shopping list during your consultation to ensure you don’t miss anything. You also have the option of telling your Pocket Chef exactly what you would like to have prepared or if you would like to have the menu planning done for you by the chef, at an additional fee.

What if my kitchen is not clean, when the chef shows up?

What if my kitchen is not clean, when the chef shows up?

The customer will be charged an additional hour at $39.99, if the cooking area needs to be cleaned beforehand whether it is done by the customer or the Pocket Chef.

What if I go over my two hours or need more time?

What if I go over my two hours or need more time?

All customer booking sessions that go over the pre-paid 2-hours will be charged the difference at a $39.99/hour rate. Ex: If your booking runs over 20 mins, you will be billed at $13.33.

● Subscription customers will be billed at the end of the month.
● Single booking customers will be billed the following business day after their scheduled booking.

When will I hear from my chef?

When will I hear from my chef?

Chefs will reach out to customers within 72 hours after the booking is confirmed.

Where We Service

Where We Service

Most Cities in Northern and Southern California. Please note certain cities will be subject to a travel fee.*

Cancellations & Rescheduling

Customer Reschedules

Customer Reschedules

Customers will be charged a fee of $39.99 for same day reschedules. ALL reschedules must be made 24 hours prior to your booking. Reschedules, and cancellations must be done via website under your account profile.

Cancel your subscription anytime before 3 months, cancellation fees will apply as follows:

Cancel your subscription anytime before 3 months, cancellation fees will apply as follows:

● Basic Package = $89 cancellation fee
● Pro/ Premium Package = $129 cancellation fee

Any remaining prepaid booking time will go on the customer's account as credits.(We are unable to refund booking after a billing date has taken place).

Chef Requests

Chef Requests

Same chef requests are reserved for subscription customers only. We will do our very best to match you with a chef of your choice, based on availability.

Subscription Cancellation

Subscription Cancellation

All completed subscriptions after 3 months will be on auto renewal. If a customer wishes to cancel after 3 months, the customer must email a cancellation request 10 day prior to their billing date, free of charge.

All paid bookings after the billing date will go on the customer's account as credits.(We are unable to refund booking after a billing date has taken place)

To cancel a subscription please contact customercare@pocketchefs.com

Chef Poaching

Chef Poaching

Customers are given a polite warning to not reach out to any chefs unless.

● You have service set up through Pocket Chefs to discuss your upcoming booking.
● You forgot to tip your chef and want to ask them how you can.
● You loved the food and what to tell them. Compliments are always welcomed!

Do you provide me with a Grocery Shopping List or Menus?

Do you provide me with a Grocery Shopping List or Menus?

With our Standard package customers provide their own shopping list and menus, customers will discuss their menu in a free 15 min consultation with the chef.

With our Pro package chefs will provide customers with weekly customized menus and shopping lists. It also includes one 1 hour consultation.

1 hour consultations can be purchased separately at $79

Customer Refunds

Customer Refunds

Gift cards and packages are the final sale. All gift cards and packages can be used as a credit that’s transferable.

Late grace period.

Late grace period.

Customers are granted a 10-minutes late grace period. After 10 minutes, your booking will start, and your booking time will be adjusted by your chef. If the original booking session time, no longer works with your schedule, you will be charged for the time your chef was waiting and for one hour at $39.99 for the cancellation.

Travel Fees

Travel Fees

Travel fees may apply to customers outside of our service area. The travel fee is $39.99 for each booking.

Customers are responsible for providing their own groceries

Customers are responsible for providing their own groceries

Customers are responsible for purchasing and shopping for their own groceries. A Pocket Chef can assist you with your grocery shopping list during your consultation to ensure you don’t miss anything. You also have the option of telling your Pocket Chef exactly what you would like to have prepared or if you would like to have the menu planning done for you by the chef, at an additional fee.

What if my kitchen is not clean, when the chef shows up?

What if my kitchen is not clean, when the chef shows up?

The customer will be charged an additional hour at $39.99, if the cooking area needs to be cleaned beforehand whether it is done by the customer or the Pocket Chef.

What if I go over my two hours or need more time?

What if I go over my two hours or need more time?

All customer booking sessions that go over the pre-paid 2-hours will be charged the difference at a $39.99/hour rate. Ex: If your booking runs over 20 mins, you will be billed at $13.33.

● Subscription customers will be billed at the end of the month.
● Single booking customers will be billed the following business day after their scheduled booking.

When will I hear from my chef?

When will I hear from my chef?

Chefs will reach out to customers within 72 hours after the booking is confirmed.

Where We Service

Where We Service

Most Cities in Northern and Southern California. Please note certain cities will be subject to a travel fee.*